Terms of Service

Aura Safety by First-24 Health LLC
Effective date: April 16, 2026
Last updated: April 16, 2026

These Terms of Service ("Terms") govern your use of the Aura Safety mobile application ("App") operated by First-24 Health LLC ("we", "us", "our"). By using the App, you agree to these Terms. If you do not agree, do not use the App.

NOT A MEDICAL DEVICE. Aura Safety is a personal safety tool. It is not intended to diagnose, treat, cure, or prevent any disease. It is not a substitute for emergency services. In a life-threatening emergency, call 911 (US) or your local emergency number directly.

1. Eligibility

You must be at least 13 years old to use Aura Safety.
If you are between 13 and 18, you must have parental or legal guardian consent.
You must have legal capacity to enter into a binding agreement.
By creating an account, you represent that all information you provide is accurate.

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorized access.
You may not share your account or transfer it to another person.

3. The Service

Aura Safety provides:

Witness module: silent duress detection, evidence capture, and emergency SOS dispatch
Kin module: biological identity verification for family members, including in-person proximity verification
Ride module: driver verification, route monitoring, and trip safety records
Subscription tiers: Free and Premium tiers with feature differentiation

4. Subscription Terms

4.1 Free vs Premium

Aura Safety offers a free tier with basic biological verification. Premium subscriptions unlock advanced features including duress detection, family verification, ride monitoring, and the evidence vault.

4.2 Billing

Subscriptions are billed through Apple App Store or Google Play Store.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal.
Prices are shown in the app and may vary by region.
Refunds are subject to Apple's or Google's refund policies.

4.3 Cancellation

You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period — you retain Premium access until that date.

4.4 Lifetime Purchases

Lifetime purchases provide access for the duration that the App and the underlying services remain operational. We do not guarantee perpetual operation. If we discontinue the service, refund eligibility for lifetime purchases will be evaluated case-by-case.

5. User Conduct

You agree NOT to:

Use the App for any unlawful purpose
Misuse emergency features (false SOS reports may result in account termination and potential legal liability)
Attempt to spoof, manipulate, or bypass the biological verification system
Use the App to verify someone else's identity without their explicit consent
Reverse engineer, decompile, or attempt to extract our cryptographic protocols
Resell, sublicense, or redistribute access to the App
Use automated systems to interact with the App (bots, scrapers)
Add family members or emergency contacts without their permission

6. Biological Verification Limitations

Important: Biological verification is a probabilistic security measure, not a guarantee. False positives and false negatives are possible. Aura Safety should not be the sole authentication factor for high-stakes decisions.

Verification accuracy depends on environmental conditions, device sensors, and user behavior.
Sensor degradation, illness, medication, or extreme physical states may affect verification.
We do not guarantee that the App will detect all duress events or prevent all emergencies.

7. Emergency Services Disclaimer

Aura Safety is NOT a replacement for 911 or other emergency services. The Silent SOS feature dispatches alerts to your designated emergency contacts only. It does not contact emergency services automatically. In any life-threatening situation, call 911 (US) or your local emergency number directly.

8. Evidence Vault Disclaimer

Evidence captures generated by the App are signed for tamper-evidence but their admissibility in legal proceedings is determined by applicable law and the relevant court. We make no warranty regarding the admissibility of evidence captures in any specific jurisdiction.

9. Family Verification Consent

You may only enroll family members in the Kin module if they have provided informed consent. Each enrolled family member retains full rights over their own biological data and may request removal at any time.

10. Intellectual Property

The App, its content, features, and functionality are owned by First-24 Health LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The biological attestation methods used in Aura Safety are protected by multiple patent applications. Unauthorized use, copying, or replication of our proprietary techniques is prohibited.

11. License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes, subject to these Terms.

12. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the App will be uninterrupted, error-free, or secure, or that defects will be corrected.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRST-24 HEALTH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify and hold First-24 Health LLC harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the App or violation of these Terms.

16. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any reason with notice. You may terminate your account at any time through Settings → Account → Delete Account.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the app. Continued use after changes constitutes acceptance.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may bring claims in small claims court.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.

20. Contact

Questions about these Terms:

Email: legal@first24health.com
Mail: First-24 Health LLC, [Mailing address]